Frequently Asked Questions

 

Shipping and Delivery

Qns 1. How long do I need to wait to receive my order?

Ans: Upon receiving your payment and processing your order, your goods will usually arrive your country in approximately 7 working days* (not inclusive of local delivery period). There may be delay in shipment sometimes and we apologise for any inconvenience caused.

*Working days are not inclusive of Saturdays, Sundays and Public holidays

 

Qns 2. What are the type of delivery?

Ans: Delivery will only be made by EMS courier service.

 

Qns 3. What are the shipping charges?

Ans: Please refer to our shipping charge at this link.

 

Qns 4. What is the shipping charges for less than 10 pieces? What is subsequent 5 pieces?

Ans: Our shipping charge will be based on a flat rate for 10 pieces or lesser orders. Please refer to our shipping charge at this link.

For example if you are from Singapore and you have 14 items in your order, your shipping charge will be USD20.00 + USD6.00 = USD26.00. It will be more worth the money to order exact subsequent 5 pieces because the shipping fee for 15 pieces is also USD26.00

 

Qns 5. Why are there items with **?

Ans: Item code ending with * means shipping charge will be calculated as 2 pieces. Item code ending with ** means shipping charge will be calculated as 3 pieces. This is because the item is heavier than other clothing.

 

Qns 6. Will I be given the tracking number?

Ans: Yes tracking number will be given once we have sent out your goods. We will update the tracking number together with your order status.

 

Qns 7. Will I be informed of the delivery?

Ans: We will update all customers by email once their goods are delivered. Customers will also be informed of their orders for any out of stock items.

 

Qns 8. My country is not in the shipping charge table, how do I check?

Ans: If your destination country is not listed in the table above, please feel free to contact us and we will provide you the necessary details.

 

Qns 9. Is there self collection mode?
Ans: No, there is no self collection. All packages will be delivered by courier service.


 

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